Return Policy
Returns and Refund Policy
Returns, Cancellations, and Food Storage.
NIIJI’s Earthly Science Solutions aka NESS’s Return Policy expires 15 days for any non-food items, such as tea strainers or infusers. Return postage is the responsibility of the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Food & Perishable Items may not be returned.
If you wish to cancel an order or there are problems with shipping, quantity, or size, this must be reported to NESS within 36 hours of receipt of the package. Please send an email to: niijisess@gmail.com describing the problem.
We will contact you. In the SUBJECT line type the words: Customer Service/Order #. Be sure to include your name, phone number, and the best time to call you. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Herbs, Teas, other Herbal Mixes and or Solutions are food items and exempt from being returned. They are perishable and, by law, food cannot be returned. Unfortunately, we can’t offer you a refund or exchange for food items.
If the shipping box and/or its products are damaged upon arrival, you must contact us within 24 hours of receipt of the box. Retain all packaging and leave the contents in place. Photograph the box with its contents and send the image to us at: niijisess@gmail.com In the SUBJECT line type the words: Shipping Damage/Order #. Send an email with the photograph attached. Please include your name, phone number, and the best time to call you.
Refunds
NESS issue refunds for packages that are mishandled and in other specific situations. Please message us immediately if you are unsatisfied. When Ness receives and inspected the non-food return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three weeks of receipt of the return.
The Consumer will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some 6-12 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at niijisess@gmail.com
Storage of NIIJI's Earthly Science Solutions LLC Teas Products
To ensure the quality, integrity and safety of your herbal product, please store in a cool, dark, dry place below 75 degrees.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message at niijisess@gmail.comand we will contact by email at the exchange address.
Shipping
All orders will be shipped on Fridays, within 3 to 5 business days from the date of your order. Please note that we do not process online orders on weekends, national holidays, or during certain religious holidays and vacations. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. NIIJI's Earthly Science Solutions, LLC teas and products is not responsible for lost or stolen mail.